When you think of a compromised website, you might picture a site that has had its appearance changed, perhaps with a shocking political or ideological message. This type of attack is called a defacement, and since it’s easy to spot, it’s commonly associated with compromised websites.

They are indeed common, making up around 18% of malware files. Other symptoms include:

• Spammy links appearing on your site
• New pages or files created on the site without your knowledge
• URLs on your site redirecting to other malicious websites

However, recent data shows that cybercriminals prefer types of malware that discreetly enter a site and stay hidden. Depending on the type of malware, your website might be infected and you may not realise it. A common and stealthy type of malware is a backdoor, which can be used by cybercriminals to enter and re-enter your website at any time. In 2018, 44% of infected sites were found to have at least one backdoor file.

Cybercriminals are generally more successful if their attacks go unnoticed, so they often work under the radar to take advantage of your website’s vulnerabilities. Once they secretly enter your website, they can access your data, steal traffic, deploy phishing schemes, and more.

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All webmax365 Plans include unrestricted access to 100+ WordPress how-to Video User Tutorials in your dashboard, valued at over $400. These will help you manage your content, eCommerce site and website SEO.

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Business Strategy Support gives you the opportunity to ‘pick our collective brains’ on ways to improve your business and accelerate successful growth.

If your Plan includes Business Strategy Support, there are several ways we can make this happen. Email is a simple and effective form of communication and yields a fast response. However, phone or video calls are a great way to brainstorm ideas and solutions.

This time can also be used to finalise small updates or deliver the latest training to you and your team.

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Every month, we send you a Security and Performance (S&P) Report. It contains detailed information about your website traffic, the updates we’ve installed, security data, and so much more.

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Yes! If you’re on the Performance Plan and malware is detected or a hacker or other intruder does get past our extensive front-line protections, we’ll take care of it.

We’re confident the chances of them breaching our systems are incredibly small, but we’ll take responsibility for cleaning up their mess if they do.

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Our entire focus is on preventative care to provide Maximum Security and Maximum Performance. However, we can’t guarantee your website will never be hacked or taken off-line.

Should this happen, your site can be quickly restored using the latest backup.

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If included in your Plan, our up-time bot checks your website every 5 minutes. If it goes off-line, we are notified immediately and will investigate. However, with an up-time rate for our hosting system of 99.99%, downtime is a very rare occurrence.

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All webmax365 Plans include a secure, off-site backup of your site to the Amazon S3 system. Depending on the plan you select, backups will happen either every night or once a week.

If you need a backup restored, just send us an email and we’ll take care of that for you.

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Your site is monitored 24/7 for malware and other malicious threats.

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Every day we check to see if any updates are available for your website. However, we usually process these once a week. There are several reasons for this. Sometimes plugin updates are released with bugs. Holding off on updates allows the plugin developer to resolve these bugs before we add them to your WordPress site.

Also, batching updates together means a more effective manual review. This, in turn, significantly reduces the likelihood that these changes will break your website.

Wherever possible, we do these updates at “off-peak” times when most websites receive less traffic. This creates a safer environment and minimises issues for your visitors.

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