While we’ll do everything we can to keep your website free of issues, sometimes things happen that are outside our control. For example, you may install a new plugin and your website breaks, so you need us to fix it for you.
If your webmax365 Plan includes Support Tasks, we’ll apply that time against resolving your issue. However, if the time needed exceeds your Support Task allowance, we’ll need to bill you for the additional time. But, don’t worry, we’ll investigate the situation, quote the work and get your approval before proceeding.